Terms & Conditions
Terms and Conditions: Sale of Goods – Online and by Phone
PLEASE READ WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS, WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE.
BY PLACING AN ORDER AND/OR USING OUR WEBSITE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
How These Terms & Conditions Apply
The Terms in Section explain how Our Website must be used. They apply to ALL users of the Website. We may amend the Terms from time to time and You are advised to check them regularly for any changes that We make.
When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in Our Privacy Policy, which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between us (“Contract”).
About This Website
The Terms in Section explain how Our Website must be used. They apply to ALL users of the Website. We may amend the Terms from time to time and You are advised to check them regularly for any changes that We make.
When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in Our Privacy Policy, which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between us (“Contract”).
Website Content
We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information that is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information that We provide is not intended to be advice You should rely on. We exclude all warranties and representations of any kind with respect to this Website and its contents. We may change, remove or adapt the content of Our Website at any time and without advance notice. We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them. We do not guarantee that this Website will always be available or be free from error, virus or similar. We are under a legal duty to supply Goods that are in conformity with the Contract and we aim to ensure that the product images on Our Website are as accurate as possible, but there may be slight color variations between the Goods and the images shown online.
How you must use this website
Submissions or comments by You that are in any way defamatory, abusive, obscene, unlawful, sexist, racist or may in any way cause offence to any person are strictly prohibited.
You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person, including but not limited to other users of this Website.
All information that You submit should be accurate, truthful and should not be copied.
You must use Your own identity at all times when using the Website and should ensure that all information You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person, except if You have their permission to do so.
You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
We will not be liable for any loss or damage that You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.
If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this Website to anyone who does not comply with these Terms.
Our agreement for the sale of goods and ordering process
The Website displays Goods that are advertised for sale, and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order. The Contract between You and Us will only be formed and completed upon actual dispatch of the Goods to You (Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order). You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website. Each Order You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.
Any variation of the Contract by You must be expressly agreed between You and Us.
The following paragraphs explain the process that You will need to go through to place an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important information about payment and delivery.
Step 1 - Choosing Your Goods
You can select a product for purchase by clicking on the item that You are interested in, and then clicking on “Add to Cart.”
Step 2 – Reviewing Your Cart
You can review the Goods that You have added to Your cart. You can change the contents of Your cart by amending the quantity of Goods You want to order (which may be subject to a maximum number of Goods, per size from time to time), removing any unwanted Goods by clicking ‘Remove’ and viewing the cart total value. You can also enter any promotional code that You may have. Entering a valid promotional code and clicking ‘Redeem’ will update the cart total. You can then continue shopping and adding to Your cart if You wish or if You don’t want to buy anything else, go straight to the next step.
Step 3 – Going to Checkout
Once You have finished shopping, You can proceed to Checkout by clicking on “Buy Now” or by hovering over the cart icon in the top right hand corner of the page and then clicking “Proceed to Checkout”.
Step 4 – Customer registration
You will then be asked whether You are a guest or an existing customer. To register as a guest customer, You will be asked to provide Your e-mail address. We will then store that information for the purposes of processing Your Order, but it will not be recognized next time You visit the Website. Existing customers will be asked for a password and e-mail address to login, each time an Order is placed. Alternatively, You have the option to pay with PayPal at this stage by clicking on the PayPal link.
Step 5 – Completing Your Address and Delivery Details
If You are a guest Customer, You will be given a list of delivery options, including choosing a country for delivery. Our Website may not deliver to all countries.
Once You have chosen Your option, You will be asked to enter Your chosen delivery address. If You are an existing Customer, You will be shown a list of any delivery addresses You have previously entered. You will have the option of selecting the same address for Your billing address. Alternatively, on the next screen You can enter a different billing address. You must provide us with the correct address details. We will not be liable for any delay or failure of delivery as a result of Your failure to provide accurate address details.
Step 6 – Your Order Summary and Payment Information
You will then need to choose Your payment method and enter Your payment details. Please check this information very carefully. You will then be given the option to save such details for Your next visit. If You are an existing customer and you have previously saved Your payment details, they will appear here. Your Order summary page will then appear in the right hand corner. This includes details of the Goods in Your Order. You should check the details carefully at this stage, as this is the final stage in the Order process at which You can correct any mistakes or change the Goods that You want to Order. You can do this by returning to the home page and completing the process set out above again. If You are happy with Your Order, click “Place Order & Pay”.
Step 7 – Placing Your Order
By clicking on “Place Order & Pay”, You are confirming that You have read, understood and accepted these Terms. At this point Your Order will be submitted to Us
Step 8 – Order Acknowledgement
Once We have received confirmation that Your payment has been authorized, a screen will appear thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. You may print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on dispatch of Your Order.
We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so. This may include circumstances where:
We are unable to obtain authorized payment or the payment process is incomplete; or We identify a product or pricing error on the Website; or You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or We suspect that Your Order is related to fraudulent activity; or You fail to submit all necessary and relevant details to allow Us to fulfill the Order; the Goods cannot be delivered to Your chosen delivery country due to export controls or brand restrictions; or Goods are unavailable or out of stock. We may contact You by phone or email to verify details before We are able to process and dispatch Your Order, or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.
The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We will not be liable for any losses related to Your use of the Goods in the course of a business such as, lost profits, loss of business or business interruption. We reserve the right to limit the total value of Goods that can be included in an Order. If the total value of Goods in Your Cart exceeds the limit that We may choose from time to time, then We will contact You.
Price & Payment
Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT and are in AED. Other currencies will not be supported and international credit/debit card providers or banks will determine the exchange rate at the time We accept Your Order. These card providers or banks may add additional charges for processing payment which You will be liable to pay. We are not responsible for either these administrative charges or the exchange rate chosen by those payment providers.
We take all reasonable care to ensure that the price of the items indicated to You is correct, but We may amend prices at any time.
Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
We must receive payment for the Goods and any delivery charges in full, cleared payment before they are dispatched.
We accept payment via most major credit and debit cards including Visa, Master card. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorized cardholder. All credit and charge card holders are subject to validation and security checks, as well as authorization by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorize payment, We will not accept Your Order and We will not be liable for any delay or non-delivery.
Your card provider may charge You for using Your card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.
If We do not have sufficient stock of Goods, We will notify You by e-mail or phone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if the Goods that You order are not available for any reason.
Information that You provide to Us may be disclosed to a registered credit reference agency, which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You and to ensure Your shopping experience with Us is as secure as possible.