Delivery & Shipping

Shipping Charges & Delivery Schedule:

Shipping Type

Order Value

Shipping Charge

Delivery Timings

Standard delivery

More than AED 999

FREE

7 working days

Standard delivery

Less than AED 999

AED 99

7 working days

Western Region/Remote Areas

Less than AED 5,000

AED 350

12-15 working days

More than AED 5,000

Free

Free

12-15 working days

 

Shipping & Delivery Terms & Conditions:
FAQs:

1) Do you ship to my city and location?
We deliver across the UAE except for the free zone and some remote areas and non-service areas

2) What is the delivery time for any purchase made online?

Your delivery schedule will depend on the product and the time that you placed your order. Usually it will take 7 working days within city limits in UAE.  12-15 working days for remote areas.

3) Do you ship internationally?

No, right now our deliveries are limited within UAE only.

4) How can I track my shipment?

Currently we do not have live order tracking on the Platform. Status of your order is updated to you via email on regular basis. In case you need any urgent updates on your order status please call our customer service team at +971 54 584 9741

5) What if I’m not at home when my order gets delivered?

Our customer service representative will get in touch with you BEFORE delivery to confirm the delivery dates and time slots. You will have the option to reschedule the delivery date and time. Following the confirmation from our team, your delivery slot will be arranged. 

6) What should I do when my order arrived is damaged?

Before accepting the delivery, you need to check whether the packaging is damaged and inform us immediately.

  • Check all external surfaces of the product for any damages and if any missing accessories.
  • If any reservations about damage products kindly acknowledge with delivery team before delivery team leaving the spot. Otherwise we will be able to honour only if any manufacturing defects after inspection by the technical team.