Return – Refund & Cancellation Policy

Return – Refund & Cancellation Policy:

You may cancel your Order within THREE (3) days –after the date of delivery and request for a return in its original condition with proof of purchase.

By original condition we mean:

  • You have kept all original packaging and labels in good condition and the Products can be resold at full price.

  • You have not assembled, used, altered, or installed the Products.

What Products can’t be returned?

  • Products damaged by misuse or showing signs of wear, even if they are still under warranty.

  • Consumable Products which have been used or installed.

  • Products that have already been assembled, unless the Mayoof Home team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

  • Products you wish to exchange for a different colour or size (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

  • Make sure you return your products in their original packaging within 3 days of delivery. Double-check that you've included the original invoice, as well as all the accessories, promotional gifts and warranty cards that came with your order.

  • Products you received over 3 days ago.

  • Products that are not in their original condition.

  • Products that have been opened or unsealed (other than where necessary to inspect).

  • If there is any Manufacturing defect and materials under warranty the Mayoof Home team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

 

Manufacturing Defect Resolution Resolution 1-Repair
Resolution 2- Replace( IF STOCK IS AVAILABLE)
Final Resolution 3- Refund

 

REFUND DURATION:

If all the RETURN-terms and conditions are met and after receiving the items in the warehouse Mayoof Home will make the refund within 7-14 working days (depending upon customer bank) directly to the DEBIT/CREDIT card which used for making purchase the products online. We do not offer Cash refunds.

Cancellation:

If your wish to cancel your order must contact our customer service team +971 54 584 9741 OR email at support@mayoofhome.com whether you have an Account or are a guest user if you wish to cancel your order. We will help you to cancel your order, provided it meets the criteria for cancellation.

·       What type of orders cannot be cancelled?

There are some Products that we cannot cancel, FURNITURE and BEDROOM SETS, BEDDING ITEMS as well as any made-to-order or otherwise customised items.

·       Can I cancel my order after it has been dispatched?

If your items have already been dispatched, your order can no longer be cancelled.

To return a Product once your order arrives, follow the process in our Returns Policy. Please note that in such a case your delivery fee will not be refunded.

Return-Refund & cancelation Process:

By Calling +971 54 584 9741  or emailing support@mayoofhome.com you can initiate Return & Refund Process.